General
What is Four-Factor Authentication?
What is Keevotary?
Do Keevo Wallets have seed phrases?
How do I download Keevo Link?
Are there plans for a mobile application?
What happens if Keevo goes out of business?
Is Keevo Wallet storage unlimited?
Is Keevo's code open-sourced?
Do we support Linux?
Is Keevo wallet bluetooth enabled?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
What is Keevo's Refund and Return Policy?
Security
How can I be sure that Keevo's solution is secure?
What happens if someone gains access to my Carbon Key?
What happens if someone gets ahold of my Carbon Key and buys a new Keevo?
What happens if I send unsupported ERC20 tokens to my Keevo-generated Ethereum address?
What happens if I send my crypto to the wrong address?
What are the advantages of Keevo versus other centralized solutions like Coinbase or hot wallets like Exodus?
Setup/Restoration
How do I reset my Keevo Link password?
How do I reset my Keevo Wallet password?
Can I import a seed phrase from another wallet and set up my Keevo with it?
Can I import my Metamask seed phrase to Keevo?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another wallet?
Can I export my Keevo private keys without exporting the entire seed phrase?
Can two people enroll their fingerprints to share access to the same Keevo Wallet?
Can I reset my password if I don't have my seed phrase and my Keevo Wallet AND Carbon key are lost or broken?
Can I reset the Keevo wallet to its factory settings and erase all my private information?
Why won’t my Keevo register my fingerprint?
What happens if I lose or break my device?
Token/Blockchain Support
What coins do you support?
Can I request a non-ERC token be added to my Keevo wallet?
Yes, you can request that a non ERC-20 token be added to your Keevo wallet.
You can first search on Keevo Link to see if the token is supported on your Keevo. If you don't own a Keevo yet, you can check if it is supported by checking our token list: https://docs.google.com/spreadsheets/d/19uBBqtn9Ajb2zKaJ5M3WwdDaXyFn8IUpkJeeHpmGp2s/edit?pli=1#gid=0.
If the non-ERC token you are looking for is not on that list, you can add it here. here: https://docs.google.com/forms/d/e/1FAIpQLSdR-TUWx1OC_2jlRQKNubm5tsJQ2ZZtCGYiU0cDnVLO80F5NQ/viewform?usp=sf_link.
