Product FAQs
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
Are my assets still safe even if Keevo were to go out of business?
What happens if Keevo goes out of business?
Can I enroll two (2) sets of finger prints to a Keevo Device. For example, can me and my significant other or spouse both use and have access to the Keevo Wallet?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another software or hardware wallet? A user would do this if ther Keevo is lost/stolen/broken AND their Carbon Key is lost/stolen/broken AND
Can I import my Metamask seed phrase to Keevo?
Can I export my Keevo private keys ONLY and not the entire seed phrase?
Can I import a seed phrase from another wallet and set up my Keevo with that and the associated private master key?
Can I restore or reset with password if I don't have my seed phrase and both my Keevo is lost (or stolen or broken) AND my Keevo Carbon Key is lost (or stolen or broken)?
Unfortunately, NO. You cannot estore or reset the password if you don't have your seed phrase and you don't have at least THREE (3) of your FOUR (4) factors that you use to verify your Keevo.
Even if Keevo is still in business, our security model and approach to privacy is that we do NOT have any of a user's information -- their fingerprint which is unique to them, their Password which only they should know, the Keevo Wallet device which has a secure MCU and is something they should have and then the Carbon Key which is something we have developed as a secure hardware device which should be stored separately. A user must have any THREE (3) of these FOUR (4) factors.
Their Keevo Wallet device plus their Fingerprint and their Password will work in every day usage and take only a few seconds to sign a transaction securely and privately on their Keevo Device. If, god forbid, they lose their finger or forget their password, or they lose or have their Keevo stolen, they can use the OTHER THREE (3) factors. But, they have to have at least THREE (3) factors. In this question and example, they only have TWO (2) of the FOUR (4) factors: their fingerprint and password. Because they do NOT have at least THREE (3) factors including one of the Keevo Wallet and the Keevo Carbon Key(TM), they won't be able to restore their private master key.
