What is Four-Factor Authentication?
What is Keevotary?
Do Keevo Wallets have seed phrases?
How do I download Keevo Link?
Are there plans for a mobile application?
What happens if Keevo goes out of business?
Is Keevo Wallet storage unlimited?
Is Keevo's code open-sourced?
Do we support Linux?
Is Keevo wallet bluetooth enabled?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
What is Keevo's Refund and Return Policy?
How can I be sure that Keevo's solution is secure?
What happens if someone gains access to my Carbon Key?
What happens if someone gets ahold of my Carbon Key and buys a new Keevo?
What happens if I send unsupported ERC20 tokens to my Keevo-generated Ethereum address?
What happens if I send my crypto to the wrong address?
What are the advantages of Keevo versus other centralized solutions like Coinbase or hot wallets like Exodus?
Why does my public Bitcoin address change?
How do I reset my Keevo Link password?
How do I reset my Keevo Wallet password?
Can I import a seed phrase from another wallet and set up my Keevo with it?
Can I import my Metamask seed phrase to Keevo?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another wallet?
Can I export my Keevo private keys without exporting the entire seed phrase?
Can two people enroll their fingerprints to share access to the same Keevo Wallet?
Can I reset my password if I don't have my seed phrase and my Keevo Wallet AND Carbon key are lost or broken?
Unfortunately, No. You cannot restore or reset the password if you don't have your seed phrase and you don't have at least three (3) of your four (4) factors that you use to verify your Keevo.
Our security model and approach to privacy is that we do not have any of a user's information -- their fingerprint which is unique to them, their Password which only they should know, the Keevo Wallet device which has a secure MCU and is something they should have and then the Carbon Key which is something we have developed as a secure hardware device which should be stored separately. A user must have any three (3) of these four (4) factors.
Their Keevo Wallet device plus their Fingerprint and their Password will work in every day usage and take only a few seconds to sign a transaction securely and privately on their Keevo Device. If, god forbid, they lose their finger or forget their password, or they lose or have their Keevo stolen, they can use the other three (3) factors. But, they have to have at least three (3) factors.
In this question and example, they only have two (2) of the four (4) factors: their fingerprint and password. Because they do not have at least three (3) factors including one of the Keevo Wallet and the Keevo Carbon Key(TM), they won't be able to restore their private master key.