Contact Us
Below you will find answers to frequently asked questions about Keevo.
If you can't find what you're looking for, email or contact us here.
General
What is Four-Factor Authentication?
What is Keevotary?
Do Keevo Wallets have seed phrases?
How do I download Keevo Link?
Are there plans for a mobile application?
What happens if Keevo goes out of business?
Is Keevo Wallet storage unlimited?
Is Keevo's code open-sourced?
Do we support Linux?
Is Keevo wallet bluetooth enabled?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
What is Keevo's Refund and Return Policy?
Security
How can I be sure that Keevo's solution is secure?
What happens if someone gains access to my Carbon Key?
What happens if someone gets ahold of my Carbon Key and buys a new Keevo?
What happens if I send unsupported ERC20 tokens to my Keevo-generated Ethereum address?
What happens if I send my crypto to the wrong address?
What are the advantages of Keevo versus other centralized solutions like Coinbase or hot wallets like Exodus?
Why does my public Bitcoin address change?
Setup/Restoration
How do I reset my Keevo Link password?
How do I reset my Keevo Wallet password?
Can I import a seed phrase from another wallet and set up my Keevo with it?
Can I import my Metamask seed phrase to Keevo?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another wallet?
Can I export my Keevo private keys without exporting the entire seed phrase?
Can two people enroll their fingerprints to share access to the same Keevo Wallet?
Can I reset my password if I don't have my seed phrase and my Keevo Wallet AND Carbon key are lost or broken?
Can I reset the Keevo wallet to its factory settings and erase all my private information?
Why won’t my Keevo register my fingerprint?
What happens if I lose or break my device?
Token/Blockchain Support
What coins do you support?
Can I request a non-ERC token be added to my Keevo wallet?
Do you support Solana, Cardano, etc?
Is Keevo Wallet one of the supported hardware wallets in Metamask and Wallet Connect?
Does Keevo support NFTs?
Shipping
Do you ship overseas?
How long will it take to get my order?
Why should I trust Keevo Wallet when it is fulfilled by Amazon?
- Security: While no system is 100% secure, we believe Keevo Wallet offers better security compared to other hardware wallets on the market. There should be no security concerns with our decision to fulfill orders in the US via Amazon.
- Manufacturing: Regardless of where Keevo Wallets are fulfilled from, we design and assemble all of our products in California, USA.
- Software: We flash and program all of the software ourselves with our own employees in the US.
- Non-security components: Some non-security related components, such as packaging or metal enclosures, may be manufactured outside the US. However, they do not pose any security implications.
