What is Four-Factor Authentication?
What is Keevotary?
Do Keevo Wallets have seed phrases?
How do I download Keevo Link?
Are there plans for a mobile application?
What happens if Keevo goes out of business?
Is Keevo Wallet storage unlimited?
Is Keevo's code open-sourced?
Do we support Linux?
Is Keevo wallet bluetooth enabled?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
What is Keevo's Refund and Return Policy?
How can I be sure that Keevo's solution is secure?
What happens if someone gains access to my Carbon Key?
What happens if someone gets ahold of my Carbon Key and buys a new Keevo?
What happens if I send unsupported ERC20 tokens to my Keevo-generated Ethereum address?
What happens if I send my crypto to the wrong address?
What are the advantages of Keevo versus other centralized solutions like Coinbase or hot wallets like Exodus?
Why does my public Bitcoin address change?
How do I reset my Keevo Link password?
How do I reset my Keevo Wallet password?
Can I import a seed phrase from another wallet and set up my Keevo with it?
Can I import my Metamask seed phrase to Keevo?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another wallet?
Can I export my Keevo private keys without exporting the entire seed phrase?
Can two people enroll their fingerprints to share access to the same Keevo Wallet?
Can I reset my password if I don't have my seed phrase and my Keevo Wallet AND Carbon key are lost or broken?
Can I reset the Keevo wallet to its factory settings and erase all my private information?
Yes. You can reset the Keevo wallet to its factory settings and erase all of your private information. Note: This also erases the private master key, therefore prior to a factory reset we recommend that you save your seed phrase or carbon key in order to restore, otherwise you’ll lose access to your crypto.
Any user in possession of a Keevo Wallet can easily factory reset a device and wipe all of the private and secure information on that device. BUT, they must first verify their identity and opt in to this procedure. Then they can then enter this seed phrase into any other Keevo or any other software or hardware wallet that supports BIP39 seed phrases and generate their private master key on that new wallet. Their crypto holdings are on the blockchain and can be accessed or transferred with their private master on this new wallet.