Product FAQs
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
Are my assets still safe even if Keevo were to go out of business?
What happens if Keevo goes out of business?
Can I enroll two (2) sets of finger prints to a Keevo Device. For example, can me and my significant other or spouse both use and have access to the Keevo Wallet?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another software or hardware wallet? A user would do this if ther Keevo is lost/stolen/broken AND their Carbon Key is lost/stolen/broken AND
Can I import my Metamask seed phrase to Keevo?
Can I export my Keevo private keys ONLY and not the entire seed phrase?
Can I import a seed phrase from another wallet and set up my Keevo with that and the associated private master key?
Can I restore or reset with password if I don't have my seed phrase and both my Keevo is lost (or stolen or broken) AND my Keevo Carbon Key is lost (or stolen or broken)?
What is a Carbon Key?
What happens if someone gains access to my Carbon Key?
What happens if someone steals a my Carbon Key, then buys a new Keevo and figures out my Password in some way?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
Can I reset the Keevo wallet to its factory settings and erase all my private information? If so, how do I do this?
YES. You can reset the Keevo wallet to its factory settings and erase all of your private information. Note: This also erases the private master key, therefore prior to a factory reset we recommend that you save your seed phrase or carbon key in order to restore, otherwise you’ll lose access to your crypto.
Any user in possession of a Keevo Wallet can easily factory reset a device and wipe all of the private and secure information on that device. BUT, they must first verify their identity and opt in to this procedure. Then they can then enter this seed phrase into any other Keevo or any other software or hardware wallet that supports BIP39 seed phrases and generate their private master key on that new wallet. Their crypto holdings are on the blockchain and can be accessed or transferred with their private master on this new wallet.
