Product FAQs
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
Are my assets still safe even if Keevo were to go out of business?
What happens if Keevo goes out of business?
Can I enroll two (2) sets of finger prints to a Keevo Device. For example, can me and my significant other or spouse both use and have access to the Keevo Wallet?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another software or hardware wallet? A user would do this if ther Keevo is lost/stolen/broken AND their Carbon Key is lost/stolen/broken AND
Can I import my Metamask seed phrase to Keevo?
Can I export my Keevo private keys ONLY and not the entire seed phrase?
Can I import a seed phrase from another wallet and set up my Keevo with that and the associated private master key?
Can I restore or reset with password if I don't have my seed phrase and both my Keevo is lost (or stolen or broken) AND my Keevo Carbon Key is lost (or stolen or broken)?
What is a Carbon Key?
What happens if someone gains access to my Carbon Key?
What happens if someone steals a my Carbon Key, then buys a new Keevo and figures out my Password in some way?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
Can I reset the Keevo wallet to its factory settings and erase all my private information? If so, how do I do this?
Do you support Solana, Cardano, etc?
Is Keevo wallet bluetooth enabled?
What happens if my device breaks or I lose my device?
If your device breaks or is lost, you can use your Carbon Key to restore your coins on another Keevo device. We offer a Keevo Care service for this exact purpose where you can purchase another Keevo at a discounted price.
Your Carbon Key is a separate piece of hardware that backs up your encrypted password and fingerprint, along with a 4th unique key share! It can then be securely stored at one of Iron Mountain's vaults or you can choose your own location.
If you would like, you always have the option to use your seed phrase to restore as well.
