Product FAQs
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
What are the advantages of Keevo versus other centralized solutios like custodial exchanges such as Coinbase or other centralized software or hot wallets like Exodus?
Are my assets still safe even if Keevo were to go out of business?
What happens if Keevo goes out of business?
Can I enroll two (2) sets of finger prints to a Keevo Device. For example, can me and my significant other or spouse both use and have access to the Keevo Wallet?
Does Keevo generate a seed phrase and can I use it to restore my private master key and have all my holdings on another software or hardware wallet? A user would do this if ther Keevo is lost/stolen/broken AND their Carbon Key is lost/stolen/broken AND
Can I import my Metamask seed phrase to Keevo?
Can I export my Keevo private keys ONLY and not the entire seed phrase?
Can I import a seed phrase from another wallet and set up my Keevo with that and the associated private master key?
Can I restore or reset with password if I don't have my seed phrase and both my Keevo is lost (or stolen or broken) AND my Keevo Carbon Key is lost (or stolen or broken)?
What is a Carbon Key?
What happens if someone gains access to my Carbon Key?
What happens if someone steals a my Carbon Key, then buys a new Keevo and figures out my Password in some way?
How can I get my Keevo carbon key to or from an Iron Mountain Vault?
Can I reset the Keevo wallet to its factory settings and erase all my private information? If so, how do I do this?
Do you support Solana, Cardano, etc?
Is Keevo wallet bluetooth enabled?
What happens if my device breaks or I lose my device?
Which ERC-20 tokens does Keevo support?
What happens if I send an ERC20 token(s) that is not currently supported by Keevo to my Keevo generated Ethereum adress?
Can I request a non ERC token added in my Keevo wallet. What do I need to do?
Is Keevo a BIP39 compliant wallet that supports 24 mnemonic words and the BSV network?
What information is available to demonstrate any passed and achieved certifications for the Keevo Wallet?
Are there plans for a mobile application?
Technical FAQs
Does Keevo connect to Macs? When setting my Keevo Wallet, it tells me to plug into my "PC."
Does Keevo Have a Seed Phrase?
What happens if I send my crypto coin(s) to the wrong address?
I sent crypto to my Keevo, but it isn't showing up in my wallet?
What coins do you support
Screen Not Working?
Do we support Linux?
What should I do if I see the message "Device Not Connected"?
If your Keevo shows "Device not connected" after you connect your Keevo wallet to your computer, please make sure you have completed the latest firmware update and are using a compatible OS system.
To perform a firmware update:
- Open Keevo Link
- Select "Help" from the address bar
- Select "Manual Firmware Update"
- Select your device
- Confirm you would like to perform the update
